Business Lines

Support

All those customers who purchase software provided by Softline can have access to a basic technical support. It includes professional advice with regard to functionality, use of license, key issues and problems relating to software initial installation and activation.

A standard technical support includes a wide range of services: counseling regarding software installation and management, resolving technical problems with the customer’s IT infrastructure model "on a virtual stand", access to updates and hot fixes and a line with the software provider that is dedicated to technical requirements.

An advanced support involves an active participation of Softline’s support center in the operation of the customer’s IT infrastructure. In addition to the standard support, this includes such services as audits of IT systems and documentation, preventive monitoring of key services, recommendations for performance improvement, stability of infrastructure and security, as well as supporting and consulting visits to our customers.

Business Lines

  • Contact us
  • Our offices
    • Pinnacle Corporate Park, B/702-703
      Opposite MTNL, Bandra-Kurla Complex,
      Bandra (East), Mumbai 400051
      Tel. + 91 6149 6500
      Contact: Info.india@softlinegroup.com
      Sales: Vinod.Nair@softlinegroup.com
      Partnership: E.Tka@softlinegroup.com

    • 401, Prestige Kada, #22 Richmond Road, Bangalore 560025
      Tel. + 91 6149 6500
      Contact: Info.india@softlinegroup.com
      Sales: Vinod.Nair@softlinegroup.com
      Partnership: E.Tka@softlinegroup.com

    • S-2, Vatika Triangle, M.G.Road, Gurgaon, Delhi 122002
      Tel. + 91 45023900
      Contact: Info.india@softlinegroup.com
      Sales: Vinod.Nair@softlinegroup.com
      Partnership: E.Tka@softlinegroup.com

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